Terms and Conditions of Travel Services

Last updated: Jan 13, 2026

These Terms and Conditions of Travel Services (hereinafter referred to as the "Terms") apply to all travel products, including Tour Packages and Experience Activities, purchased by travelers through the MuslimTW platform (hereinafter referred to as the "Platform"). Upon completion of registration and payment, the traveler shall be deemed to have fully read, understood, and agreed to be bound by all the provisions set forth herein.

1. Booking and Minimum Group Size

Travelers must complete registration and payment prior to the scheduled start date to finalize the booking process.

Each itinerary has a minimum required number of participants. If this number is not met, , the Organizer reserves the right to cancel the itinerary and will notify the traveler via email or message:
For Tour Packages: No later than 7 days prior to the scheduled tour start date.
For Experience Activities: According to the notification period specified on the activity page.

In the event of such a cancellation, a full refund will be issued to the traveler.

2. Itinerary Content and Adjustments

In the event of Force Majeure or unforeseen circumstances beyond our control (such as weather, traffic, or government restrictions), the Organizer reserves the right to adjust the itinerary or activity content to ensure the safety of all participants. Major changes will be notified promptly.

If such factors lead to a major change in the itinerary or activity, the Organizer shall promptly notify the traveler/participant and explain the reasons. If the traveler does not agree to the change, they may terminate the contract or request a price reduction in accordance with relevant laws and regulations.

For minor sequence adjustments that do not affect the overall quality of the trip or activity, the Organizer reserves the right to make necessary changes, which will be explained on-site by the staff, tour guide, or leader on the day of the trip.

Participants are responsible for arriving at the designated meeting point at the requested time. Late arrivals or no-shows for Experience Activities will not be eligible for refunds or rescheduling.

3. Changes, Cancellations, and Incurred Costs

The calculation of cancellation days is based on the scheduled start date as specified in the itinerary. All days are calculated in Taiwan Standard Time (GMT+8).

After the itinerary or activity is confirmed, any request for change or cancellation by the traveler/participant will incur cancellation fees based on actual circumstances.

If a traveler/participant requests a change or cancellation due to personal reasons, resulting in non-refundable costs already incurred by the Organizer (including but not limited to accommodation, transportation, activity materials, visas, and administrative costs), such costs shall be borne by the traveler/participant. However, the total amount shall not exceed the compensation ratios stipulated in the "Mandatory and Prohibitory Provisions of Standardized Contracts for Overseas/Domestic Travel."

If changes or cancellations are due to the Organizer, Force Majeure, or unforeseen circumstances beyond our control, the incurred costs shall be handled in accordance with relevant laws.

If the itinerary or activity cannot be fulfilled due to Force Majeure or unforeseen circumstances beyond our control (such as natural disasters, government restrictions, or safety concerns), both parties may terminate the contract without liability for damages. The Organizer shall refund the remaining balance after deducting statutory fees or necessary expenses already paid to fulfill the contract (e.g., pre-booked transportation, accommodation, or activity-related deposits).

4. Accommodation and Room Occupancy (Applicable to Tour Packages Only)

Accommodation arrangements are generally based on twin rooms.

When one adult and one child share a room, the child will be charged at the same rate as the adult.

When two adults and one child share a room:
A child requiring an extra bed will be charged 85% of the tour price.
A child without an extra bed will be charged 60% of the tour price.

Travelers requesting single occupancy shall pay a single room supplement to cover the room price difference. Depending on the hotel’s pricing, the total tour fee for single occupancy may be up to twice the shared-room rate.

5. Transportation Regulations (Applicable to Tour Packages Only)

In accordance with transportation and labor regulations, the maximum daily usage of tour vehicles is limited to 10 hours per day.

tinerary planning and adjustments will be made to comply with applicable safety and transportation laws to ensure the safety of all participants.

6. Transaction Fees

Any transaction fees, banking charges, or payment processing fees incurred as a result of refunds shall be borne by the traveler/participant.

Refund amounts will be calculated after deducting applicable cancellation fees, administrative costs, and incurred expenses (such as non-refundable deposits or materials).

7. Cancellation Policy

The number of cancellation days is calculated based on the scheduled start date (Taiwan Standard Time, GMT+8)

Category A: Tour Packages (Standard Compensation Ratios)
41 days or more prior to the scheduled start date: No cancellation fee (minus administrative/non-refundable costs).
21–30 days prior: 20% of total tour price.
2–20 days prior: 30% of total tour price.
1 day prior: 50% of total tour price.
On the day or No-Show: 100% of total tour price. No refund or changes.

Category B: Experience Activities
7 days or more prior to the scheduled start date: Full refund (minus processing fees).
3–6 days prior: 50% of total activity price.
Within 2 days or No-Show: 100% of total activity price. No refund or changes.

Loss Verification: If the Platform can prove that actual damages (e.g., non-refundable room fees, restaurant deposits or materials) exceed the above ratios, it may claim compensation based on the actual damage amount.

Any bank transfer or third-party payment gateway fees incurred during refund shall be borne by the traveler/participant.

8. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of China (Taiwan).

9. Miscellaneous

Matters not covered herein shall be handled in accordance with applicable laws, regulations, and standard travel industry practices.

The Platform reserves the right to update or revise these Terms when necessary to reflect changes in laws or services. The latest version published on the Platform shall prevail.