Return & Refund Policy


Last updated: Dec 1, 2025

To protect your consumer rights, please read the following policy carefully before making a purchase. Once your order is placed, it is deemed that you have read, understood, and agreed to the contents below.
This policy is established in accordance with the Consumer Protection Act of the Republic of China (Taiwan). Relevant provisions include :

  • Article 19 , Paragraph 1: Consumers of distance sales or door-to-door sales may return the goods or rescind the contract in writing within 7 days upon receipt of goods or services without stating the reasons or be responsible for any expenses or costs, except in the case of distance sales with reasonable matters.
  • Article 19-2, Paragraph 1: When consumers make notification to traders to rescind the contract in writing according to the first or third paragraph of Article 19, traders shall retrieve the goods onto the premises of the original delivery or agreed between the parties within 15 days from the next day of receipt of the notification, except for parties have agreed otherwise by individual negotiation.
  • Article 19-2, Paragraph 2: Traders shall make refund within 15 days from the next day of retrieving the goods, receipt of returned goods, or receipt of notification to rescind the service contract.

Travel Product Cancellations

For travel-related products, cancellations shall be handled in accordance with the Standard Form Contract for Domestic Travel Services in Taiwan.

Return and Exchange Policy for Physical Products

  • Under the Consumer Protection Act, consumers are entitled to a seven-day right of rescission (cooling-off period) for distance sales, counted from the day after the goods are received.
  • Only a “return without exchange” service is available. If the product does not meet your expectations, please return the product (partial or full) within the seven-day cooling-off period and reorder as needed. Returned items must remain brand new and in complete packaging, including the product itself, all accessories, gifts, warranty cards, original packaging, and accompanying documents. Please ensure that the packaging and contents are not damaged.
  • If any product or packaging is consumed, damaged, or lost beyond what is necessary for reasonable inspection, or for reasons attributable to the consumer, the right to return or refund may be affected. However, this restriction does not apply to defective items.
  • Please note that the seven-day cooling-off period is not a trial period. It is intended for inspection, evaluation, and comparison purposes only, not for product use.

Returns Not Accepted in the Following Cases:

  • The seven-day cooling-off period has expired.
  • Perishable or time-sensitive products (including those nearing expiration).
  • Customized or personalized items.
  • Newspapers, periodicals, or magazines.
  • Products that have been unsealed, used, or damaged due to human factors, such as stains, malfunction, breakage, wear, scratches, or dirt.
  • Incomplete returns, including missing invoices, accessories, or damaged packaging.
  • Malicious or excessive return behavior.
  • International air passenger transport services.

Return Instructions for Physical Goods

  • Full Order Returns: If you wish to return your entire order for personal reasons while the product remains unopened, please return the item(s) and invoice within the seven-day cooling-off period and contact customer service. The round-trip shipping cost will be covered by the company.
  • Partial Returns: If you wish to return part of an order, please send back the product(s) and invoice within the seven-day period and contact customer service. The round-trip shipping cost will be covered by the company.

Returns for Defective Products

If your item is defective, please email photos of the defect to our customer service address and contact our support team by phone. After confirmation, please return the product and invoice. A refund will be processed, and all shipping costs will be borne by the company.

Refund Information

The refund amount includes only the purchase price of the returned item(s) and does not include the original shipping or other ancillary fees. The shipping cost for returning the product will be covered by the company.
 If the return causes the order to fall below the free-shipping threshold (including full returns), the original shipping fee will be deducted from the refund (NT$70 for convenience-store pickup, NT$100 for home delivery). The return shipping cost will still be covered by the company.
 If the order included a free gift and the total after return no longer meets the eligibility criteria, the gift must be returned in brand-new condition. Otherwise, the retail value of the gift will be deducted from the refund.

Refund Method

Refunds will be processed based on the original payment method, such as bank transfer or credit card. Processing time is 7–14 business days, depending on the payment provider or bank.

  • Credit Card Payment: After confirming the return, the refund will be credited directly to the original credit card account.
  • Bank Transfer Payment: After confirming the return, the refund will be transferred to the bank account you provide.